1Kotler P (2003) Marketing management. 11ed. Upper Saddle River, NJ: Prentice hall.
2D’Augustine R, Kudyba P, Schwartz R (1985) Attraction and retention of dental clinic patients of a dental school. J Dent Pract Adm 2:9-13.
3Kalkwarf KL (1996) Patient-centered care in an academic health center: an adminstrator’s perspective. J Dent Educ 60:951-954.
4Gerbert B, Love C, Caspers N (1996) The provider-patient relationship in academic health centers: the movment toward patient-centered care. J Dent Educ 60:961-966.
5Riley JL, Gordan VV, Rindal DB, Fellows JL, Qvist V, et al. (2012) Components of patient satisfaction with a dental restorative visit. Results from TheDental Practice-Based Research Network. JADA 143:1002-1010.
6Kress G, Shulman JD (1997) Consumer satisfaction with dental care: where have we been, where are we going? J Am Coll Dent 64(1):9-15.
7Kress GC (1998) Patient satisfaction with dental care. Den Clin North Am 32:791-802.
8Ungureanu MI, Mocean F (2015) What do patients take into account when they chose their dentist? Implications for quality improvement. Patient Prefer Adherence 9:1715-1720.
9Ungureanu MI, Mocean F (2015) What do patients take into account when they chose their dentist? Implications for quality improvement. Patient Prefer Adherence 9:1715-1720.
10Ahmady AE, Pakkhesal M, Zafarmand AH, Lando HA (2015) Patient satisfaction surveys in dental school clinics: a review and comparison. J Dent Ed 79:388-393.
11Dewi FD, Sudjana G, Oesman YM (2011) Patient satisfaction analysis on service quality of dental health care based on empathy and responsiveness. Dent Res J (Isfahan) 8: 172-177.
12Holt V, McHugh K (1997) Factors influencing patient loyalty to dentist and dental practice. Br Dent J 183:365-370.
13Donabedian A (1992) Quality assurance in health care: consumers’ role. Qual health Care 1:247-251.
14Lafont BE, Gardinar DM, Hochstedler J (1999) Patient satisfaction in a dental school. Eur J Dent Educ 3:109-116.
15Damiano P, Warren J (1995) A profile of patients in six dental school clinics and implications for the future. J Dent Educ 59:1084-1090.
16Field MJ (eds.) (1995) Dental education at the crossroads: challenges and change, 1st edition. Washington, DC. National Academy Press 15.