Table 1. Demographic characteristics of the sample study |
||||
|
DFP |
4th |
3rd |
|
|
N (col. %) |
N (col. %) |
N (col. %) |
P-value |
Gender/Age |
|
|
|
0.01 |
Male |
31 (32) |
28 (43) |
65 (52) |
|
Female |
66 (68) |
37 (57) |
60 (48) |
|
Race/ethnicity |
|
|
|
.17 |
African American |
8 (9) |
5 (8) |
17 (14) |
|
Caucasian |
74 (80) |
53 (84) |
87 (71) |
|
Asian |
5 (5) |
1 (2) |
3 (2) |
|
Hispanic |
1 (1) |
1 (2) |
9 (7) |
|
Other |
4 (4) |
3 (5) |
6 (5) |
|
|
Mean (SD) |
Mean (SD) |
Mean (SD) |
|
Age |
56.1 (16.3) |
61.4 (12.3) |
55.3 (17.2) |
.04 |
Table 2. Interactions with dental provider and staff |
||||
|
Agree/ Strongly agree |
Neutral |
Disagree/ Strongly Disagree |
|
|
N (%) |
N (%) |
|
P-value |
Comfortable while receiving treatment |
|
|
|
.09 |
DFP |
96(100) |
0 (0) |
0 (0) |
|
4th |
61 (95) |
3 (5) |
0 (0) |
|
3rd |
120 (94) |
5 (4) |
2 (2) |
|
Pleased with the way treatment looks |
|
|
|
.006 |
DFP |
97 (100) |
0 (0) |
0 (0) |
|
4th |
59 (91) |
4 (6) |
2 (3) |
|
3rd |
108 (95) |
6 (5) |
0 (0) |
|
Confidence in the dentist to provide quality care |
|
|
|
.37 |
DFP |
94 (98) |
2 (2) |
0 (0) |
|
4th |
60 (92) |
3 (5) |
2 (3) |
|
3rd |
119 (96) |
4 (3) |
1 (1) |
|
Dental providers and staff members seem genuinely interested in my well being |
|
|
|
.08 |
DFP |
95 (99) |
1 (1) |
0 (0) |
|
4th |
59 (92) |
3 (5) |
2 (3) |
|
3rd |
121 (97) |
4 (3) |
0 (0) |
|
Front desk staff treat me with courtesy and respect |
|
|
|
.003 |
DFP |
91 (96) |
3 (3) |
1 (1) |
|
4th |
58 (88) |
8 (12) |
0 (0) |
|
3rd |
123 (98) |
1 (1) |
2 (2) |
|
Interactions with dental provider and |
|
|
|
.004 |
DFP |
96 (99) |
0 (0) |
1 (1) |
|
4th |
57 (88) |
5 (8) |
3 (5) |
|
3rd |
123 (98) |
2 (2) |
1 (1) |
|
In an emergency, my concern is addressed and relieved by the dentist or another staff member |
|
|
|
.053 |
DFP |
76 (96) |
3 (4) |
0 (0) |
|
4th |
42 (84) |
6 (12) |
2 (4) |
|
3rd |
87 (94) |
6 (7) |
0 (0) |
|
I would recommend the (student/DFP) clinic |
|
|
|
.07 |
DFP |
94 (99) |
0 (0) |
1 (1) |
|
4th |
57 (93) |
2 (3) |
2 (3) |
|
3rd |
122 (98) |
2 (2) |
0 (0) |
|
|
|
|
|
|
Table 3. Communication with dental provider and staff |
||||
|
Agree/ Strongly agree |
Neutral |
Disagree/ Strongly Disagree |
|
|
N (%) |
N (%) |
|
P-value |
Questions have been answered to my satisfaction |
|
|
|
.28 |
DFP |
93 (97) |
2 (2) |
1 (1) |
|
4th |
58 (92) |
3 (5) |
2 (3) |
|
3rd |
118 (97) |
4 (3) |
0 (0) |
|
Cost of care was clearly communicated |
|
|
|
.18 |
DFP |
79 (85) |
8 (9) |
6 (6) |
|
4th |
61 (94) |
4 (6) |
0 (0) |
|
3rd |
110 (90) |
6 (5) |
7 (6) |
|
Types of treatment options were fully explained |
|
|
|
.36 |
DFP |
92 (98) |
1 (1) |
1 (1) |
|
4th |
60 (94) |
4 (6) |
0 (0) |
|
3rd |
117 (94) |
5 (4) |
2 (2) |
|
I understood the treatment provided |
|
|
|
.48 |
DFP |
91 (99) |
1 (1) |
0 (0) |
|
4th |
60 (95) |
3 (5) |
0 (0) |
|
3rd |
120 (97) |
3 (2) |
1 (1) |
|
I am able to reach my dentist by telephone |
|
|
|
.07 |
DFP |
83 (91) |
7 (8) |
1 (1) |
|
4th |
56 (95) |
2 (3) |
1 (2) |
|
3rd |
120 (98) |
2 (2) |
0 (0) |
|
Phone messages to my dentist |
|
|
|
.20 |
DFP |
68 (91) |
6 (8) |
1 (1) |
|
4th |
52 (93) |
3 (5) |
1 (2) |
|
3rd |
110 (97) |
3 (3) |
0 (0) |
|
I can discuss any concerns I have with my dentist |
|
|
|
.15 |
DFP |
90 (98) |
1 (1) |
1 (1) |
|
4th |
58 (94) |
4 (6) |
0 (0) |
|
3rd |
120 (98) |
3 (2) |
0 (0) |
|
Automated telephone appointment reminder system is effective in reminding me of my appointment |
|
|
|
.46 |
DFP |
84 (93) |
5 (6) |
1 (1) |
|
4th |
52 (88) |
3 (5) |
4 (7) |
|
3rd |
104 (91) |
7 (6) |
3 (3) |
|
|
|
|
|
|
Table 4. Timeliness of treatment |
||||
|
Agree/ Strongly agree |
Neutral |
Disagree/ Strongly Disagree |
|
|
N (%) |
N (%) |
|
P-value |
I am seen on time when I have appointments |
|
|
|
.004 |
DFP |
87 (89) |
11 (11) |
0 (0) |
|
4th |
50 (91) |
3 (5) |
3 (5) |
|
3rd |
123 (97) |
4 (3) |
0 (0) |
|
I can be seen for recall appointments |
|
|
|
.02 |
DFP |
90 (96) |
4 (4) |
0 (0) |
|
4th |
50 (88) |
3 (5) |
4 (7) |
|
3rd |
102 (89) |
11 (10) |
1 (1) |
|
I am contacted routinely when it is |
|
|
|
.002 |
DFP |
87 (95) |
3 (3) |
2 (2) |
|
4th |
40 (71) |
9 (16) |
7 (13) |
|
3rd |
97 (84) |
7 (6) |
12 (10) |
|
Treatment is completed as rapidly |
|
|
|
.003 |
DFP |
90 (97) |
3 (3) |
0 (0) |
|
4th |
52 (80) |
6 (9) |
7 (11) |
|
3rd |
105 (85) |
11 (9) |
7 (6) |
|
Treatment involving more than one |
|
|
|
.03 |
DFP |
75 (97) |
2 (3) |
0 (0) |
|
4th |
49 (84) |
8 (14) |
1 (2) |
|
3rd |
94 (87) |
13 (12) |
1 (1) |
|
I would recommend to others |
|
|
|
.07 |
DFP |
94 (99) |
0 (0) |
1 (1) |
|
4th |
57 (93) |
2 (3) |
2 (3) |
|
3rd |
122(98) |
2 (2) |
0 (0) |
|
Table 5 . Administrative and Transportation |
||||
|
Agree/ Strongly agree |
Neutral |
Disagree/ Strongly Disagree |
|
|
N (%) |
N (%) |
|
P-value |
Infection control procedures are followed |
|
|
|
.17 |
DFP |
87 (94) |
6 (6) |
0 (0) |
|
4th |
51 (86) |
7 (12) |
1 (2) |
|
3rd |
110 (95) |
6 (5) |
0 (0) |
|
My medical/dental information |
|
|
|
.07 |
DFP |
90 (96) |
4 (4) |
0 (0) |
|
4th |
57 (90) |
6 (10) |
0 (0) |
|
3rd |
117 (98) |
2 (2) |
1 (1) |
|
Signs directing me to the Dental School |
|
|
|
.42 |
DFP |
64 (82) |
10 (13) |
4 (5) |
|
4th |
53 (87) |
5 (8) |
3 (5) |
|
3rd |
107 (90) |
10 (8) |
2 (2) |
|
Shuttle buses are prompt and reliable |
|
|
|
.21 |
DFP |
29 (73) |
9 (23) |
2 (5) |
|
4th |
20 (56) |
9 (25) |
7 (19) |
|
3rd |
27 (57) |
16 (34) |
4 (9) |
|
Table 6. Fees & Billing |
|
|
|
|
|
Agree/ Strongly agree |
Neutral |
Disagree/ Strongly Disagree |
|
|
N (%) |
N (%) |
|
P-value |
Monthly billing statements are easy to read |
|
|
|
.41 |
DFP |
63 (85) |
8 (11) |
3 (4) |
|
4th |
33 (92) |
3 (8) |
0 (0) |
|
3rd |
58 (85) |
10 (15) |
0 (0) |
|
Monthly billing statements are accurate |
|
|
|
.40 |
DFP |
62 (87) |
6 (8) |
3 (4) |
|
4th |
28 (85) |
5 (15) |
0 (0) |
|
3rd |
54 (87) |
8 (13) |
0 (0) |
|
Fees at the (student/DFP) clinic are reasonable |
|
|
|
.003 |
DFP |
71 (76) |
16 (17) |
6 (6) |
|
4th |
54 (87) |
6 (10) |
2 (3) |
|
3rd |
115 (94) |
6 (5) |
1 (1) |
|